Practical informations
Order on specially designed cakes and wedding cakes
Ordering the cake​
As we are a small bakery with limited resources, we need to point out the following: The order must be received 2-4 weeks before the cake can be ready (wedding cakes and larger cakes - see below). It may happen that we are fully booked and can not accept more orders, so if you want to be sure, order well in advance. It is not possible to place an order in the café or by phone, we must have it in writing, to make sure that all the details are properly understood. We of course accept orders at short notice whenever possible. Contact us via email.​ Terms and conditions: NOTE: Read our complete terms and conditions here.
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Ordering a wedding cake
Book as soon as possible, it is recommended at least 1-2 months before your big day, especially in the high season (Apr-Sep). Wedding cakes must be paid for no later than 15 days after the order is placed. In case of cancellation, it must occur at least 1 month before the agreed delivery date to receive a refund – however, there will be an administrative fee of 250 DKK. After this, there is a 10% cancellation fee, plus the administrative fee. If the cancellation occurs less than 7 days before the pickup/delivery date, no refund will be provided.
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Payment
We have stopped with the deposit and now the whole price has to be paid at once. This confirms both the desired date and order. The cakes are paid through invoice, which can be easily paid by card. Small orders are ordered and paid for through our webshop. It is not possible to pay for an order at pickup.
Delivery
For deliveries within 12 km, we offer 1-hour intervals, while deliveries beyond 12 km are scheduled in 1.5-hour intervals. Our delivery times are Monday to Saturday from 10.30 am to 6 pm, and Sunday from 10.30 am to 5 pm​​
All cakes must be paid for mine. 3 days before pickup / delivery date. An unpaid product is not delivered.​
Other product information
Items
Our products may contain items that need to be removed (eg plastic / wooden sticks to hold decorations in place) before serving. The cakes are made from fresh ingredients, and the shelf life of the cakes varies depending on the type of cake.​
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Storage in the refrigerator​
The cakes must be stored in the refrigerator, BUT must be at room temperature before serving. We do not guarantee that our products are suitable for allergy sufferers, as the kitchen area is also used for baking products containing gluten, nuts, etc. We recommend taking the cake out of the refrigerator about an hour before serving to get the best taste. We can not take responsibility for colored cakes coloring mouth, clothes or anything else.​
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If you have complaints​
If you have complaints, please contact us by email: orders@bakemydaydk.com. If there is something wrong with the cake, we ask you to send a small piece so we can see where it went wrong and improve any procedures.